30 days.
No friction.
If the Stache doesn't work the way you hoped, send it back. No questions, no restocking fees, no weird hoops. We'll make it right.
DAY RETURN WINDOW
from the day it arrives
RESTOCKING FEES
ever, on anything
DAYS FOR REFUND
after we receive it
What's the return window?
30 days from the day your order is delivered. As long as you reach out within that window, you're covered.
Does it have to be unused?
No. Install it, try it, live with it for a few days. If it isn't working for you, send it back. That's the whole point of a 30-day guarantee.
How do I start a return?
Email hello@splashstache.com with your order number and a quick line about why you're returning it. We'll send you instructions and a prepaid return label within one business day.
Do you cover return shipping?
Yes. We'll email you a prepaid return label. No print-from-home wrangling, no driving around to compare carrier prices. Drop it in any USPS mailbox and you're done.
When do I get my refund?
We refund you in full within 5 to 7 business days of receiving the return. The refund goes back to whatever payment method you used at checkout.
Can I exchange instead of returning?
Absolutely. If you got the wrong color, or you'd rather try a different variant, email us at hello@splashstache.com. We'll ship the replacement and send a return label for the original at the same time.
What if it arrived damaged or defective?
That's on us. Email hello@splashstache.com with your order number and a photo if you have one. We'll ship a replacement out the next business day. No return needed.
What about gifts?
Gifts are returnable too. The recipient can email us directly, or the gifter can handle it on their behalf, whichever's easier. Refund goes back to the original payment method.
Stand up. No splash.
The Splash Stache launches soon. Drop your email and we'll let you know the moment it's live.
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